Gift Wrapping

All UK orders are shipped via Royal Mail, and international orders are shipped via UPS. Tracking information will be provided once your order has been dispatched.

Order Processing Times

Standard Orders
5–10 working days

Express Orders
1–3 working days

Large Quantity Favours & Invitations (Express)
2–4 working days

Processing time refers to the time required to prepare and dispatch your order before shipping

For any extra urgent orders please email or DM us.

Delivery Shipping Time Estimates

United Kingdom:

Standard Shipping – 1–3 working days
Express Shipping – 24 hours

Europe, Americas & Canada:

Standard Shipping – 5–8 working days
Express Shipping – 4–5 working days

Other International Destinations:

Standard Shipping – 6–10 working days
Express Shipping – 5–6 working days

Customs & Import Fees

International shipments may be subject to customs duties or import fees depending on the destination country's policies and the value of the package. This is beyond our control.

These fees are determined by the customs authority of the destination country.
They are not included in the product price or shipping cost.
Customers are responsible for paying these charges in order to receive their order.

Please note that parcels may occasionally be held at customs, which can cause delays.

Delivery Delays

Our courier partners may occasionally experience unexpected delays, particularly with international shipments.

We recommend placing orders as early as possible to avoid potential disappointment, especially if your order is needed for a specific event.

If your delivery is delayed, please contact us and we will provide updates as soon as they become available.

Delayed Delivery Policy

While we aim to deliver orders within the estimated timeframes, delays can occur due to circumstances beyond our control (such as courier delays, customs processing, or external disruptions).

Refunds will not be issued for delayed deliveries.
Our team will always do our best to minimise delays and assist with tracking updates.

Thank you for your understanding and patience.